Refund & Cancellation Policy

Refund and Cancellation Policy

We want to ensure your satisfaction with your purchase, and if you find yourself unsatisfied, you may be eligible for a refund, subject to the conditions outlined below.

You should NOT have:

• Attempted any part of a test or exam
• Requested or received a certificate of completion
• Completed 50% or more of the purchased course
• Been notified of the shipment of training materials or other merchandise

How to Request a Refund

If you meet all these criteria, please submit your refund request in writing via email to support@iccouncil.org within 72 hours of purchasing the course. Ensure to include your receipt as proof of purchase and provide a reason for your refund request.

Please note that no refund will be issued for:

• Shipped training materials or merchandise
• Any national, state, and local mandated regulatory fees associated with the course
• Failure to pass quizzes, final exams, or other in-course assessment requirements within the allotted attempts (as per course guidelines)
• Failure to meet identity validation requirements (including state or government identification, security questions, or other required methods, as per course guidelines)
• Course expirations (as per course guidelines)
• Expedited processing or mailing of certificates, training materials, or other merchandise once the promised expedite has been fulfilled.