Terms & Conditions

Subject to your payment of all applicable fees, ICCouncil grants you a limited, personal, non-exclusive, non-transferable, and revocable license to access and use the Services purchased by you through ICCouncil. This license is for your personal or internal business use only. The license applies only to the specific courses you purchase and does not include any rights to reproduce, distribute, modify, or make derivative works from any content unless explicitly permitted in writing. Any unauthorized use of the platform or materials will constitute a breach of this Agreement and may result in license termination and legal action.

Under this Agreement, you agree not to - share, rent, lease, resell, sublicense, or transfer your access rights to any other person or entity; provide access credentials to another user, including your login ID and password; reverse-engineer, decompile, disassemble, or attempt to derive the source code of the platform or any associated software; copy, modify, or create derivative works based on the course content, platform, media, or any supporting materials; use the Services for commercial purposes, including selling content, offering training to others, or integrating our content into your offerings; download or reproduce course content, including text, videos, or digital materials, for offline use unless explicitly permitted; conduct load testing, security scanning, penetration testing, or  similar activities without prior written approval from ICCouncil; remove or obscure copyright, trademark, or proprietary notices. Violating these restrictions will result in immediate termination of your license and may lead to further legal action.

All materials accessed through ICCouncil’s platform—including but not limited to course content, system interface, software, graphics, videos, animations, documentation, branding, and assessments—are the intellectual property of ICCouncil or its licensors. These are protected by U.S. and international copyright, trademark, and other intellectual property laws. No ownership rights are transferred to you under this Agreement. You may not use ICCouncil’s name, logo, or content for any purpose outside the scope of this Agreement without written permission.

Each course you purchase will be available to you for a fixed duration of one (1) year from the purchase date unless otherwise stated. Access to the course automatically terminates upon completion or expiration. Course licenses are tied to your account and business and cannot be transferred, extended, or reassigned. ICCouncil reserves the right to modify, replace, or retire course content at any time without notice.

ICCouncil may terminate your access to Services at its sole discretion if you breach this Agreement or misuse the platform. In such cases, no refund will be provided. You may also voluntarily terminate your access by notifying ICCouncil in writing. If your access is terminated, any rights granted to you under this Agreement will also terminate. Sections related to Ownership, Usage Restrictions, Limitations of Liability, and Arbitration will survive termination.

Some Services may incorporate or link to third-party materials, tools, or providers. These third parties may impose their own terms and conditions. You agree to comply with all  applicable third-party terms. ICCouncil is not responsible for the accuracy, availability, or functionality of third-party content and disclaims all liability arising from your interaction with them.

ICCouncil aims to provide up-to-date and accurate course content. However, information may change over time. ICCouncil makes no guarantee of the completeness, accuracy, or relevance of content at any given moment. You are responsible for verifying information as needed, especially in areas governed by changing laws or industry standards. Course materials are intended as reference aids and should not substitute for legal or professional advice.

This Agreement and all related documents, including all exhibits attached hereto, and all matters arising out of or relating to this Agreement, whether sounding in contract, tort, or statute, are governed by, and construed in accordance with, the laws of the State of Wyoming, the federal laws of United States applicable therein, without giving effect to any choice or conflict of law provision or rule (whether of the State of Wyoming or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Wyoming.

All disputes arising from or related to this Agreement or your use of ICCouncil’s Services shall be resolved through binding arbitration rather than in court, except for individual claims in small claims court. You waive the right to participate in class actions or other representative proceedings. The arbitration will be administered under the Federal Arbitration Act and conducted by a neutral arbitrator. Before starting arbitration, both parties agree to first attempt informal resolution through the grievance procedure above. If arbitration proceeds, the initiating party must provide written notice, including the name, address, contact information, and a detailed description of the dispute. You may opt out of arbitration within 30 days of first agreeing to these terms by emailing support@iccouncil.org. Opting out does not affect the rest of this Agreement. If 30 or more similar claims are filed in close proximity (a “Mass Filing”), the parties agree to follow a bellwether process before proceeding with full arbitration for all claims. The outcome of initial test cases may be used as guidance for others.

If you choose to enroll in auto-renewal for any subscription or service, your payment method will be charged automatically at the renewal date. You can cancel auto-renewal at any time prior to the next billing date by logging into your ICCouncil account and adjusting your subscription settings.

ICCouncil may update or modify this Agreement at any time. We will notify users through our website of any material changes. Continued use of Services after changes take effect  constitutes acceptance of the updated terms. Changes are effective only going forward and do not apply retroactively.

SMS and OTP Communications

By providing your phone number and, where required, affirmatively selecting the applicable SMS consent checkbox, you agree that International Certifications Council LLC may send you SMS messages related to your use of our Services. These messages may include One-Time Passwords (OTPs) for account verification and authentication, security notifications, and other service-related communications.

OTP messages are used for account verification and authentication purposes and are not promotional messages.

Consent

Explicit opt-in consent is required to receive OTPs via SMS. You will be asked to actively select an unchecked checkbox when providing your phone number.

Messaging and Data Rates

Message and data rates may apply. Message frequency may vary depending on your interaction with our Services.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any SMS message we send. You may also contact us using the information provided on our website.

Third-Party Messaging Providers

We may use third-party telecommunications and messaging service providers to deliver SMS messages and OTPs. These providers may process your phone number and related information only for the purpose of delivering messages on our behalf.

User Responsibilities

You are responsible for providing an accurate and current phone number, ensuring you have the right to provide the number, and maintaining access to your phone. You must not provide another person’s phone number without authorization.

Delivery Limitations

SMS delivery may depend on telecommunications networks and third-party providers. We do not guarantee that every SMS message will be delivered successfully or immediately.

Your use of the Services is subject to ICCouncil’s Privacy Policy, which is hereby incorporated by reference into this Agreement. The Privacy Policy describes how your personal information is collected, used, and protected. By accepting this Agreement, you consent to ICCouncil’s use of your information in accordance with its Privacy Policy.

If you're dissatisfied with any part of your experience or the services provided by ICCouncil, please reach out to our Customer Support Team at support@iccouncil.org. Include a clear and detailed explanation of your concern, complaint, or dispute so we can review the matter and work toward a prompt resolution.

Your use of the Services is subject to ICCouncil’s Refund Policy, which is hereby incorporated by reference into this Agreement. Your satisfaction is important to us. If, for any reason, you're unsatisfied with your purchase, you may be eligible for a refund—subject to the conditions outlined below.

• Your purchase should have been made within the last 72 hours of your refund request.
• You should NOT have:
  • Attempted any part of a test or exam.
  • Requested or received a certificate of completion.
  • Completed 50% or more of the purchased course.
  • Been notified of the shipment of training materials or other merchandise.

For Refund or Cancellation requests, please email us at support@iccouncil.org

Approved refunds may take up to 10 business days to appear in your account and will be issued to the same payment method used for the initial purchase.